Before delivery
We confirm access, room placement and a delivery window so the day feels easy from the start.
Prepare your home→Customer care
Delivery, without the worry.
From order confirmation to careful placement in your home, our team keeps every step clear, considered and personal.
White-glove service
The LUMA approach
Thoughtful choices make
a meaningful difference.
On the day
A trained two-person team brings the piece into your room, assembles it and removes all packaging.
Delivery questions→Returns & exchanges
Eligible standard pieces may be returned within 14 days. Made-to-order pieces are final sale.
Read our policy→“The most memorable rooms feel collected, comfortable and completely personal.”
— LUMA Design Studio